Privacy Policy

1. Who we are

Twigor ("we", "us") runs twigor.com and provides growth plans for X (formerly Twitter) accounts. Twigor is responsible for the personal information described in this policy. Contact details are at the end of this page.

2. Information we collect

Information you give us when you start a trial, order a plan or contact us:

• Your X username
• Email address
• Country
• Niche and any notes you add
• Messages you send us by email or WhatsApp

Public information about your X account. When you enter a username at checkout, we look up the account's public profile (user ID, display name, profile picture, follower and following counts, verification status) through third-party X data providers, so you can confirm it's the right account.

Information collected automatically:

• IP address and the country it suggests
• Browser type and device information
• The page you arrived on and the website or campaign that referred you (for example a search engine or an ad)
• How you use our website, through the cookies described below

Payment information is collected by our payment processor, not by us. We never receive or store your full card number.

We do not ask for, and never want, your X password or login codes.

3. How we use it

• To set up, run and support your trial or plan, including targeting promotion to your niche and country
• To confirm the X account you submitted and to check eligibility for a free trial
• To contact you about your order, your trial ending, renewals and support requests
• To prevent fraud, spam and abuse of free trials
• To understand which pages and marketing channels bring customers, and to improve our website
• To keep records required by tax and accounting law and to protect our legal rights

We do not use your information for automated decisions that have legal or similarly significant effects on you.

4. Legal bases (EEA and UK)

If you are in the European Economic Area or the United Kingdom, we rely on these legal bases under the GDPR and UK GDPR: performance of a contract (providing your trial or plan), legitimate interests (preventing abuse, improving our website, measuring marketing), legal obligation (tax and accounting records), and consent where the law requires it (for example certain cookies).

5. Who we share it with

We do not sell your personal information, and we never disclose which accounts use Twigor. We share information only with service providers that help us run the business, under contracts that limit how they can use it:

• Website hosting and database providers
• Our payment processor, to take payments for paid plans
• Email delivery providers, to send order and support emails
• X data providers, to look up the public profile of the username you enter
• Analytics providers, such as Google (through Google Tag Manager and Google Analytics), to measure how our website is used

We may also disclose information if the law requires it, to respond to valid legal requests, or to protect our rights, customers or the public. If Twigor is ever sold or merged, information may transfer to the new owner under this policy.

6. Cookies and analytics

We use a small number of cookies:

You can block or delete cookies in your browser settings. The website still works without them. You can also opt out of Google Analytics with Google's browser add-on.

7. How long we keep it

After these periods we delete information or make it anonymous.

8. Security

We protect information with encrypted connections (HTTPS), access limited to the staff who need it, and keys and passwords stored outside the public website. No method of storage or transmission is completely secure, but we work to protect your information and will notify you and the authorities of a data breach where the law requires it.

9. International transfers

Twigor is based in the United States, and our service providers may process information in the United States and other countries. When we transfer personal information from the EEA or UK, we use safeguards recognized by law, such as standard contractual clauses.

10. Your rights

Wherever you live, you can ask us to:

• Tell you what personal information we hold about you and give you a copy
• Correct information that is wrong
• Delete your information, unless we must keep it by law (for example tax records)
• Stop sending you non-essential emails

If you are in the EEA or UK, you also have the right to restrict or object to processing, to data portability, to withdraw consent at any time, and to complain to your local data protection authority.

To make a request, email support@twigor.com from the address you used with us. We may need to confirm your identity first. We reply within 30 days, or sooner where the law requires it.

11. US state privacy rights

Residents of California and other US states with privacy laws have the right to know what personal information we collect and how we use it, to access, correct and delete it, and to opt out of the sale or sharing of personal information for targeted advertising. We do not sell personal information. If we use advertising tags that count as "sharing" under these laws, you can opt out at any time by emailing us. We will not treat you differently for using any of these rights.

12. Children

Twigor is only for people aged 18 and over. We do not knowingly collect information from anyone under 18. If you believe a minor has given us information, contact us and we will delete it.

13. Changes to this policy

We may update this policy. We will post the new version here with a new "Last updated" date and, for significant changes, let active customers know by email.

14. Contact